Frequently Asked Questions
Find answers to common questions below
For bespoke, made-to-order products, it may not be possible to cancel or change your order once production has begun. This means that manufacturing has already started. To cancel or change your order, please refer to our returns policy.
Once your order ships, you will receive a tracking number via email. You can use this to track your package.
Unfortunately, we don't offer international shipping at this time. We currently deliver within the United Kingdom only. We hope to expand our shipping options in the future, so keep an eye out for updates!
You can reach our customer service team via email at logun.gifts@loguncustomgifts.com or by phone at 7934739520.
We aim to deliver all orders within 5–8 working days across the United Kingdom. Please note that during busy periods, such as holidays, delivery times may be slightly longer. Once your order has been dispatched, you'll receive a confirmation email to keep you updated.
We're pleased to offer free delivery on all orders within the United Kingdom — no minimum spend required. Simply place your order and we'll take care of the rest!
If you need to update your delivery address, please contact us as soon as possible after placing your order. We'll do our best to make the change before your order is dispatched. Unfortunately, we're unable to amend the delivery address once your order has been shipped.
If your package is lost in transit, please contact us immediately. We will work with the courier to locate it or arrange a replacement.
For bespoke, made-to-order products, it may not be possible to cancel or change your order once production has begun. This means that manufacturing has already started. To cancel or change your order, please refer to our returns policy.
Once your order ships, you will receive a tracking number via email. You can use this to track your package.
Unfortunately, we don't offer international shipping at this time. We currently deliver within the United Kingdom only. We hope to expand our shipping options in the future, so keep an eye out for updates!
You can reach our customer service team via email at logun.gifts@loguncustomgifts.com or by phone at 7934739520.
We aim to deliver all orders within 5–8 working days across the United Kingdom. Please note that during busy periods, such as holidays, delivery times may be slightly longer. Once your order has been dispatched, you'll receive a confirmation email to keep you updated.
We're pleased to offer free delivery on all orders within the United Kingdom — no minimum spend required. Simply place your order and we'll take care of the rest!
If you need to update your delivery address, please contact us as soon as possible after placing your order. We'll do our best to make the change before your order is dispatched. Unfortunately, we're unable to amend the delivery address once your order has been shipped.
If your package is lost in transit, please contact us immediately. We will work with the courier to locate it or arrange a replacement.
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