Privacy Policy

Privacy Policy

Last updated: April 2026

Logun Custom Gifts operates this store and website (loguncustomgifts.com), including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Logun Custom Gifts is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from us, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details — your name, billing and delivery address, phone number, and e-mail address.
  • Financial information — payment card details and transaction information, processed securely via Shopify Payments.
  • Personalisation content — photos, names, or other custom details you submit when placing an order for our 3D printed products.
  • Account information — username, password, and preferences if you create an account.
  • Transaction information — items viewed, added to cart, or purchased.
  • Communications — messages you send us, including customer support enquiries.
  • Device & usage information — IP address, browser type, and how you interact with our website.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including custom 3D printed items.
  • Communicate with you about your order status, dispatch, and delivery.
  • Provide customer support and respond to your enquiries.
  • Send marketing communications (you may opt out at any time).
  • Improve our website and services.
  • Detect and prevent fraud or misuse of our services.
  • Comply with legal obligations.

Personalisation Content

As our products are made to order using 3D printing technology, you may submit personal content such as photographs or names. By doing so, you confirm that you have the right to use such content and that it does not infringe any third-party rights. We use this content solely to fulfil your order and will not share it with third parties beyond what is necessary for production and delivery.

How We Share Your Information

We may share your personal information with:

  • Shopify — our e-commerce platform provider, which hosts and processes data on our behalf.
  • Payment processors — to securely handle your transactions.
  • Delivery and logistics partners — to ship your order within the United Kingdom.
  • Legal authorities — where required by law or to protect our rights.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

Your Rights

If you reside in the United Kingdom or European Economic Area, you have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate information.
  • Delete your personal information, subject to legal obligations.
  • Restrict or object to certain types of processing.
  • Data portability — receive a copy of your data in a structured format.
  • Withdraw consent at any time where processing is based on consent.
  • Opt out of marketing communications at any time via the unsubscribe link in our e-mails.

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable UK data protection law (UK GDPR).

 

Data Retention

We retain your personal information for as long as necessary to fulfil your order, maintain your account, comply with legal obligations, and resolve any disputes.

 

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

 

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 logun.gifts@loguncustomgifts.com 📍 38 St Lucia Park, Bordon, England, GU35 0LB 📞 +44 7934 739520

For the purposes of applicable data protection law, Logun Custom Gifts is the data controller of your personal information.